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Course Code
BANK-002
Banking Strategy and the Development of Customer Service Management Skills
- This course covers all the main steps in the formulation of strategy and demonstrates the tools and analytical techniques that can be used to build a strategy for the future based on a sound understanding of the bank’s capabilities and of the macro and market environment within which it operates. Developing strategy requires a combination of sound analysis with creative thinking.
- The course encourages participants to ensure that the strategy that they develop is evidence-based, while at the same time allowing them to think “outside the box” in conceiving market-beating and innovative approaches.
Learning Outcomes
- Confidence in their understanding of the steps required to formulate a coherent bank strategic plan
- Knowledge of the typical generic strategies deployed by banks around the world, and their relative merits and disadvantages
- Practice in the use of varied tools and techniques for situational analysis, market understanding and developing strategic options
- Ability to align strategy with the capabilities and resources of the organization
- Ability to present strategic plans to senior management and all staff in a compelling
Course Contents
- Strategic Plan – What Is It and Why Does It Matter?
- Situational Analysis – Where Are We Now?
- Strategic Options – Where Could We Be?
- Mission and Vision
- Strategic Goals – Where Should We Be?
- Communication, Buy-In and Review
Our Methodology
- Make coaching and monitoring innovative and using modern
- Media training also using on the go training by using interactive means and focusing on
- The exercises, practical applications and real situations study
- Live delivery method, instructor-led training
- Experienced consultant, trainers, and professional
- Qualified trainer with high-level experience
Attendance Reports
- Send daily attendance reports to training departments
- Send full attendance report to training dep. by the end of the course
- Attend 100 % from the course days also provide daily
- Issue attendance certificate for participant who attend minimum 80% from the course duration
Pre/Post Reports
- Pre- assessment before starting training
- Post assessment after finish training
- Full report for the deferent between Pre-& Post assessment
Who Should Attend
- The course may be of interest to those working in strategy, business planning, finance or marketing functions within a commercial bank
- Decision Makers
